Yealink Enterprise Specifiche

User Guide SIP-T28P IP Phone x

User Guide SIP-T28P IP Phone 90 You can also configure anonymous call rejection via web user interface at the path Account->Basic>>.

Advanced Phone Features 91 This chapter provides operating instructions for the advanced features of the SIP-T28P IP phone. The topics include:  B

User Guide SIP-T28P IP Phone 92 6. (Optional.)Enter the pickup code in the Extension field. 7. Press the Save soft key to accept the change or the

Advanced Phone Features 93 In the following figure, the phone LCD screen shows an incoming call from 1007 on the monitored line. Note When there

User Guide SIP-T28P IP Phone 94 For more information on performing call transfer, refer to Call Transfer on page 79. 3. Click Confirm to accept the

Advanced Phone Features 95 7. Click Confirm to accept the change. Note According to the response message from the server, the IP phone will automat

User Guide SIP-T28P IP Phone 96 To place multiple calls on the shared line: You can have more than one call on the shared line. To place a new call wh

Advanced Phone Features 97 find it. The line key LED on the hold phone flashes green when the shared line call is placed on private hold. The line k

User Guide SIP-T28P IP Phone 98  URL Record: The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the pred

Advanced Phone Features 99  When you place a new call To record a call: 1. Press a Record or URL Record key during a call. If the recording start

Overview 1 This chapter provides the overview of the SIP-T28P IP phone. The topics include:  Hardware Component Instructions  Icon Instructions 

User Guide SIP-T28P IP Phone 100 3. Press or , or the Switch soft key to select Key Event from the Type field. 4. Press o

Advanced Phone Features 101 Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can pre

User Guide SIP-T28P IP Phone 102 incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an

Advanced Phone Features 103 Intercom Mute You can mute or un-mute the microphone on the phone for intercom calls automatically. If Intercom Mute is

User Guide SIP-T28P IP Phone 104 5. Enter the multicast IP address and port number (e.g. 224.5.6.20:10008) in the Value field. 6. Press the Save so

Advanced Phone Features 105 2. Press the Hold soft key to place the current multicast RTP session on hold. 3. Press the Cancel soft key to cancel

User Guide SIP-T28P IP Phone 106 receiving the RTP multicast. 6. Click Confirm to accept the change. Note Music on hold (MOH) is the business pract

Advanced Phone Features 107 3. Press or , or the Switch soft key to select ACD from the Type field. 4. Press or

User Guide SIP-T28P IP Phone 108 After configuring an ACD key, you can press the ACD key to log in the ACD system. After logging in, you are ready to

Advanced Phone Features 109 To read a text message: 1. Press Menu->Messages->Text Message->Inbox. 2. Select the desired message and pres

User Guide SIP-T28P IP Phone 2 Hardware component instructions of the SIP-T28P IP phone are: Item Description ① LCD Screen Shows information about ca

User Guide SIP-T28P IP Phone 110 4. Press the Send soft key after completing the content. To delete a text message: 1. Press Menu->Messages->T

Advanced Phone Features 111 You can leave voice mails for someone else on the SIP-T28P IP phone. You can also listen to the voice mails stored in a

User Guide SIP-T28P IP Phone 112 To listen to the voice mails: 1. When the phone user interface prompts receiving new voice mails, press o

Advanced Phone Features 113 The MWI Subscription parameters you need to know: Options Description Subscribe for MWI Enable or disable a subscription

User Guide SIP-T28P IP Phone 114

Troubleshooting 115 This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T

User Guide SIP-T28P IP Phone 116 check whether dial tone is present for one of the audio modes.  If the dial tone exists on another audio mode, conn

Troubleshooting 117 3. Enter the new user password in the New Password field and Confirm Password field. 4. Click Confirm to accept the change. You

User Guide SIP-T28P IP Phone 118 will take 5 minutes to complete. Please don't power off!”. 4. Click OK to confirm upgrading. How to Export PCAP

Troubleshooting 119 To Import phone configurations via web user interface: 1. Click on Upgrade->Advanced. 2. Click Browse to select a configurati

Overview 3 Icons appear on the phone LCD screen are described in the following table: Icons Description Network is unavailable Private line register

User Guide SIP-T28P IP Phone 120

Regulatory Notices 121 Contact your Yealink Authorized Reseller for information about service agreements applicable to your product. TO THE FULL EXTE

User Guide SIP-T28P IP Phone 122  Place the device on a stable and level platform.  Please place no heavy objects on the device in case of damage an

Appendix A-Time Zones 123 Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 Uni

User Guide SIP-T28P IP Phone 124 Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(S

Index 125 A About This Guide v Account Management 51 Account Registration 51 Adding Contacts 30 Administrator password 23 Anonymo

User Guide SIP-T28P IP Phone 126 N Network Conference 82 Network Connection 13 No answer Forward 72 P Packaging Contents 11 Phone Initia

User Guide SIP-T28P IP Phone 4 Icons Description Ringer volume is 0 Keypad Lock Received Calls Dialed Calls Missed Calls Recording box is full

Overview 5 Power Indicator LED LED Status Description Solid green The phone is powered on. Flashing green The phone is ringing (Hardware version must

User Guide SIP-T28P IP Phone 6 There are two ways to customize specific configurations on your SIP-T28P IP phone:  Using the user interface on the

Overview 7 Options Phone User Interface Web User Interface Basic Call Features --Auto Answer --Auto Redial --Call Completion --Call Forward --Call Wai

User Guide SIP-T28P IP Phone 8 Options Phone User Interface Web User Interface Advanced Phone Features --BLF --BLF List --Shared Line --Intercom --Cal

Overview 9 The following table shows documentations available for the SIP-T28P IP phone. Name Contents Where found Format/ Language Quick Installation

Copyright © 2012 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this

User Guide SIP-T28P IP Phone 10

Getting Started 11 This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T28P IP phon

User Guide SIP-T28P IP Phone 12  Power Adapter  Handset & Handset Cord  Ethernet Cable  Quick Installation Guid

Getting Started 13 If your phone is already installed, proceed to Phone Initialization on page 15. This section introduces how to install the phone w

User Guide SIP-T28P IP Phone 14 3) Connect the Network and Power: You have two options for power and network connections. Your system administrator

Getting Started 15 To connect the PoE: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line pow

User Guide SIP-T28P IP Phone 16 You can view the system status of your phone via phone user interface or web user interface. Available information of

Getting Started 17 2. Enter the parameters: IP, subnet mask, default gateway, primary DNS, second DNS in the corresponding fields. 3. Press the Sa

User Guide SIP-T28P IP Phone 18 If the phone has successfully started up, the idle screen will appear on the phone LCD screen as shown below. The idl

Customizing Your Phone 19 You can customize your SIP-T28P IP phone by configuring the setting for time and date, display contrast, and ring tones, f

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are design

User Guide SIP-T28P IP Phone 20 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure contrast via w

Customizing Your Phone 21 The default language of the phone user interface is English. The phone will detect and use the same language as which of y

User Guide SIP-T28P IP Phone 22 To configure the SNTP settings via phone user interface: 1. Press Menu->Settings->Basic Settings->Time &am

Customizing Your Phone 23 2. Press or , or the Switch soft key to select the desired time format from the Clock field. 3. Press

User Guide SIP-T28P IP Phone 24 3. Enter the new password in the New PWD field. 4. Enter the new password again in the Confirm PWD field. 5. Press

Customizing Your Phone 25 configured. A new text message can also be viewed and deleted. Function Keys: The function keys are locked. You cannot

User Guide SIP-T28P IP Phone 26 To activate the keypad lock via phone user interface: 1. Press Menu->Settings->Advanced Settings (password: adm

Customizing Your Phone 27 3. Click Confirm to accept the change. Note To unlock the keypad via phone user interface: 1. Press any locked key, the

User Guide SIP-T28P IP Phone 28 To adjust the volume: 1. Press to adjust the ringer volume when the phone is in the idle s

Customizing Your Phone 29 To select a ring tone for the phone via web user interface: 1. Click on Phone->Preference. 2. Select the desired ring

User Guide SIP-T28P IP Phone 30 You can add contacts to your local directory in the following ways:  Manually  From call history  From remote ph

Customizing Your Phone 31 3. Press the Option soft key, and then select Add to Contacts from the prompt list. 4. Enter the contact name. 5. Pres

User Guide SIP-T28P IP Phone 32 4. Press or to highlight the contact information and then edit. 5. Press the Save soft key to accept

Customizing Your Phone 33 contact phone number using the keypad. 4. Press the OK soft key. The contacts whose name or phone number matches the cha

User Guide SIP-T28P IP Phone 34 The built-in phone directory stores the names and phone numbers of the blacklist. You can store up to 30 contacts in y

Customizing Your Phone 35 To place a call from the corporate directory: 1. Press Directory->Remote Phone Book. 2. Select the desired remote gro

User Guide SIP-T28P IP Phone 36 To configure the BroadSoft phonebook via web user interface: 1. Click on Contacts->BroadSoft. 2. Select the desir

Customizing Your Phone 37 The SIP-T28P IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The

User Guide SIP-T28P IP Phone 38 3. Press or to select the desired entry. 4. Press the Option soft key, and then select Add to Contac

Customizing Your Phone 39 To configure the BroadSoft call log via phone user interface: 1. Press Menu->Features->Broadsoft Settings Menu-&g

About This Guide v Thank you for choosing the SIP-T28P IP phone, an exquisitely designed SIP IP phone. This unit provides business telephony feature

User Guide SIP-T28P IP Phone 40 The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen. 3.

Customizing Your Phone 41 You can upload your custom logo which will be shown on the idle screen. To upload a custom logo via web user interface: 1.

User Guide SIP-T28P IP Phone 42 To enable Headset Prior via web user interface: 1. Click on Phone->Features->Audio Settings>>. 2. Select

Customizing Your Phone 43 3. Select the desired key type from the Type field. 4. (Optional.) Select the desired key event type from the Key Type f

User Guide SIP-T28P IP Phone 44 Line You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call. It p

Customizing Your Phone 45 Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Dep

User Guide SIP-T28P IP Phone 46 XML Group You can use this key feature to access the remote group in your corporate directory quickly. You should conf

Customizing Your Phone 47 Name field. Conference You can use this key feature to set up a conference call. For more information, refer to Conference

User Guide SIP-T28P IP Phone 48 call to the number specified in the Value field. Note Hold You can use this key feature to place an active call on hol

Customizing Your Phone 49 2. Select an entry and press the DSS key again to redial the call. SMS You can use this key feature to access the text me

User Guide SIP-T28P IP Phone vi  Call Forward on page 72  Call Pickup on page 84  Busy Lamp Field (BLF) on page 91  Shared Line on page 95 

User Guide SIP-T28P IP Phone 50 Usage: 1. Press the DSS key when there is an active call on the shared line. The active call is placed on private h

Customizing Your Phone 51 To configure the line key via phone user interface: 1. Press Menu->Features->DSS Keys->Line Keys. 2. Select the

User Guide SIP-T28P IP Phone 52 5. Press the Save soft key to accept the change or the Back soft key to cancel. 6. Repeat steps 2 to 5 until you hav

Customizing Your Phone 53 You can configure multiple line keys associated with an account. This enhances call visualization and simplifies call hand

User Guide SIP-T28P IP Phone 54 “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to

Customizing Your Phone 55 To delete one or more replace rules via web user interface: 1. Click on Phone->Dial Plan->Replace Rule>>. 2.

User Guide SIP-T28P IP Phone 56 To configure the area code and lengths via web user interface: 1. Click on Phone->Dial Plan->Area Code>>.

Customizing Your Phone 57 You can enable the live dialpad feature on the SIP-T28P IP phone, which enables the IP phone to automatically dial out the

User Guide SIP-T28P IP Phone 58

Basic Call Features 59 The SIP-T28P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can

Table of Contents vii About This Guide ... v In This Guide ...

User Guide SIP-T28P IP Phone 60  Using the headset You can also dial the number first, and then choose the way you want to speak to the other party.

Basic Call Features 61 To place a call using the headset: Do one of the following: - With the optional headset connected, press to activat

User Guide SIP-T28P IP Phone 62 Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration a

Basic Call Features 63 - If you are using the speakerphone, press or the Cancel soft key. Note To redial the last placed call from your ph

User Guide SIP-T28P IP Phone 64 4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon appears on the LCD

Basic Call Features 65 To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Pres

User Guide SIP-T28P IP Phone 66 2. Press or , or the Switch soft key to select Enable from the Call Completion field. 3. Press th

Basic Call Features 67 3. Press the OK soft key to redial the number. Note You can press a call return key to place a call back to the last incomin

User Guide SIP-T28P IP Phone 68 The phone LCD screen indicates that the call is on mute. To un-mute a call: 1. Press again to un-mute the

Basic Call Features 69 If more than two calls are on hold, an indication appears on the LCD screen, for example "2/4", indicating that thi

User Guide SIP-T28P IP Phone viii Volume ...

User Guide SIP-T28P IP Phone 70 To activate DND in phone mode: 1. Press the DND soft key when the phone is idle. The icon on the idle screen indi

Basic Call Features 71 Incoming calls on the specific line will be rejected automatically and "n New Missed Call(s)" ("n" indica

User Guide SIP-T28P IP Phone 72 You can configure your phone to forward incoming calls to another party by the static forwarding. You can also forward

Basic Call Features 73 2. Mark the desired radio box in the Call Forward Key Mode field. 3. Click Confirm to accept the change. Note To enable ca

User Guide SIP-T28P IP Phone 74 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. b.)

Basic Call Features 75 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. 4. Press t

User Guide SIP-T28P IP Phone 76 The LCD screen prompts “Copy to All Lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key

Basic Call Features 77 c.) If you select No Answer Forward, you can enable it for a specific account. 1) Press or , or the Swi

User Guide SIP-T28P IP Phone 78 You can also configure call forward feature via web user interface at the path Phone->Features->Forward>>.

Basic Call Features 79 Press the All Off soft key to disable the call forward. Press the Save soft key to accept the change. Dynamic Forwarding To f

Table of Contents ix Busy Lamp Field (BLF) ... 91

User Guide SIP-T28P IP Phone 80 To perform a semi-attended transfer: 1. Press or the Transfer soft key during a call. 2. Enter the number you

Basic Call Features 81 5. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure the call waiting feat

User Guide SIP-T28P IP Phone 82 (for example, select the call on account 1). 3. Press or the Conf soft key to join the two calls in the co

Basic Call Features 83 You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for examp

User Guide SIP-T28P IP Phone 84 The system establishes call between phone C and B. Note You can use call pickup feature to answer someone else’s incom

Basic Call Features 85 3. Click Confirm to accept the change. To configure the direct call pickup code on a global basis via web user interface: 1.

User Guide SIP-T28P IP Phone 86 The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when the specific phone

Basic Call Features 87 2. Enter the group call pickup code in the Group Call Pickup Code field. 3. Click Confirm to accept the change. To configu

User Guide SIP-T28P IP Phone 88 The GPickup soft key appears on the LCD screen. 2. Press the GPickup soft key on your phone when a phone in the grou

Basic Call Features 89 5. (Optional.) Enter the anonymous call off code in the Call Off Code field. 6. Press the Save soft key to accept the chan